Version 2.6
<aside>
</aside>
<aside>
</aside>
<aside>
</aside>
<aside>
</aside>
This guide is intended to provide you with an overview of the Engage engagement platform from a technical perspective. Here you will find a brief description of our architecture and the methods we use to ensure high-quality service. If you cannot find what you are looking for, please contact us at [email protected].
The citizen engagement platform will be made available to the client as a SaaS subscription, including secure hosting, maintenance, technical and operational support, and corrective and feature updates.
The SaaS model offered by Fluicity Engage provides:
The platform is accessible to users free of charge and from any location via a web portal designed using Responsive Web Design , enabling access through a wide variety of devices (computer, tablet, smartphone).
The responsive web portal works on all commonly used browsers (including Chrome, Safari, Edge, and Firefox).
Various types of cookies are used to ensure the platform functions optimally, while complying with the CNIL’s guidelines and recommendations on the matter.
The user has the option to accept or decline functional cookies.
The Efalia Engage platform benefits from the ongoing work of development and design teams who draw inspiration from best practices and accessibility standards available on the web, particularly the WCAG 2.1 accessibility guidelines (incorporated into the RGAA published by DINUM), enabling the creation of a platform that is perceivable, operable, and understandable for all users.
Following these guidelines makes content accessible to a wider range of people with disabilities, including those who are blind or visually impaired, those with color vision deficiency (color blindness), deaf and hard-of-hearing individuals, people with learning disabilities, cognitive limitations, motor limitations, speech impairments, photosensitivity, and those with a combination of these functional limitations. Following these guidelines also often makes web content easier to use for users in general.
The platform is designed according to best design practices, using recognized technologies and libraries that are used and improved by hundreds of millions of users. It offers a clear, simple, intuitive, and accessible user interface for both administrators and novice users.
Fluicity Engage regularly organizes citizen panels, which allow it to continuously monitor the needs and expectations of citizens across a wide range of ages and socio-professional backgrounds. You can find an example of a citizen panel held in Cergy on our YouTube channel: https://youtu.be/YwZ2JDzS_ao. These panels are held regularly and have a direct influence on our design and technical roadmap, serving as a tool for internal improvement.
The citizen platform is intuitive, user-friendly, and accessible:
Various mechanisms help guide and simplify user participation, such as:
The platform’s interfaces are available in French, Dutch, English, Spanish, and Arabic.
Efalia Engage automatically detects the user’s browser language to offer the tool in their language upon their first login.
Users can choose to change the interface language at any time via their profile.
An automatic translation feature for user-generated content (such as a consultation description or a proposal) is also available to facilitate communication between people who speak different languages.
The platform benefits from excellent visibility in terms of search engine optimization (SEO) as its code has been optimized for this purpose. It is therefore very easily accessible to new users searching for it on a search engine.
By default,access to the participatorycontent on the citizen platform does not require authentication, allowing users to freely view proposals, projects, consultations, and articles.
However, Efalia Engage also allows for the creation ofprivate spaces with restricted access to all available content. To access these spaces, users must be invited and authenticated.
Whenever a user wishes to interact with content—whether to participate in a consultation, submit a proposal, write a comment, vote, or access a private space—they must authenticate.
To do so, they have several options (depending on the platform’s configuration settings):
At any time, the logged-in user can access their contributions and personal data via their user profile. They may modify and update this data as they wish.
The user must provide the following data upon registration:
To ensure privacy and a user-friendly experience, only the first name and the first letter of the last name are visible to other users on the platform.
This information may be retrieved via Facebook, Google, or CSAM when using a third-party authentication service (SSO, Single Sign-On).
An**“opt-in”option allows the user to choose whether or not to share their contact information—last name, first name, and email—with the site administrators for non-commercial purposes, such assending a newsletter**.
A set of data (optional by default but which may be made mandatory at the administrator’s request) may be collected from the user at the time of registration or subsequently (during a visit, for example) for statistical or identity verification purposes, such as:
This data can be entered or modified at any time via the user’s profile.
In accordance with best practices for online engagement, not all of this information is required during registration to avoid complicating the registration process and reducing participation.
The presence of certain data linked to the user’s account, the provision of specific information related to a consultation, or logging in via a national authentication service may be required to access certain so-called “secure” consultations.